Chapter four started the "I Say" section of They Say, I Say. Chapter four talked about the three ways to respond, which are "Yes, No, and Okay, but." When one is disagreeing they need to say why they disagree and offer examples or reasons as to why they feel the way they do. A bad way to do this is to state the opposing viewpoint and say, "Although they feel this way, I feel this way about the matter." When the individual states something this way they aren't giving any reasons or examples. A better way to state it would be to say, "I think X is mistaken because he/she overlooks......" Another thing that was mentioned in Chapter four was agree-but with a difference. A good template to use would be something such as, "X is surely right about........... because, as she may not be aware, recent studies have shown that..........
Chapter five talks about distinguishing what you say from what they say. Basically, the chapter talked about letting your own voice be heard along with the opposing viewpoint. One of the templates the book suggested to use was, "My own view is that what X insists is a ............ is in fact a .............
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